Multilingual customer support

Our internal Customer Care Center will take care of all communication with your end customers throughout the promotional period, with a focus on customer satisfaction. We offer customer support in German, English, French, Spanish, Italian and Dutch. Additional languages are available upon request.

With the help of detailed training, our customer service colleagues are prepared in the best possible way for your campaign and the applicable conditions of participation, so that they can always process customer questions and concerns as well as the registrations received promptly and conscientiously.

The success of your marketing campaign is important to us! That is why we have integrated our Customer Care Center as an integral part of our organization from the very beginning, creating standardized, yet flexible and customer-oriented processes.


We will be happy to advise you

Our strengths

International language support

The standard languages are: German, English, French, Spanish, Italian and Dutch. You decide the scope of customer support according to your needs and wishes.

Reliability and flexibility

Test criteria and conditions of participation are defined together with you. The short distances to our customer care centre make it possible to react flexibly to adjustments.

GDPR-compliant application verification

Our customer care centre checks all your customers' applications and supporting documents for eligibility. All customer data is handled in a GDPR-compliant manner.

Many years of experience

In the area of customer support, we also rely on continuity and a constant willingness to learn. Our international team has a high level of experience in the field of customer support.

Transparent reporting

We offer you a transparent insight into the order processing. Regular reporting provides you with exciting information about your end customers.

Looking for a customized solution to achieve your goals?

Contact us now, our dedicated team will be happy to advise you.

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